Privacy Policy
A legal disclaimer
Privacy Policy – Coastal Luxe Plumbing
Effective Date: 26 June 2025
Coastal Luxe Plumbing is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with us — whether online, over the phone, or in person.
1. What Information We Collect
We may collect personal information including (but not limited to):
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Your name
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Address and property details
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Phone number and email address
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Payment details
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Service history
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Any other information you provide when contacting us
We only collect information that is necessary to provide plumbing services, communicate with you, or meet legal obligations.
2. How We Collect It
We collect information when you:
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Call, email, or text us
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Fill out a contact form on our website
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Book or request a plumbing service
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Make a payment
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Interact with us on social media or leave a review
3. Why We Collect It
We use your information to:
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Schedule and complete plumbing jobs
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Communicate with you about your service
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Provide invoices and receipts
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Improve our services
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Meet legal or regulatory requirements
We do not sell or share your information with third parties for marketing purposes.
4. How We Protect Your Information
Your personal information is stored securely and only accessed by authorised personnel. We take reasonable steps to prevent misuse, loss, unauthorised access, modification, or disclosure.
5. Disclosure to Third Parties
We may share your information with trusted third parties such as:
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Licensed subcontractors or technicians working on your job
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Payment processors (for secure transactions)
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Government authorities, if required by law
All third parties are required to handle your data securely and confidentially.
6. Your Rights
You have the right to:
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Access the personal information we hold about you
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Request corrections if any information is inaccurate
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Request that your information be deleted, where appropriate
To do so, contact us using the details below.
7. Cookies and Website Data
Our website may use cookies to enhance your browsing experience. Cookies collect non-personal data such as browser type, pages visited, and time spent on the site. This helps us improve website functionality.
8. Contact Us
If you have questions about this policy or wish to update or access your personal information, please contact:
Coastal Luxe Plumbing
0424 629 677
Gold Coast, QLD, Australia
Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and we encourage you to review it periodically.